Customer Success Manager

About the Role

As our first Customer Success Manager, you will be the bridge between the platform and the consulting, PE, or finance firms and corporate strategy teams we serve. Your mission is to ensure our users achieve "superhuman" productivity by deeply integrating our tools into their daily workflows. You will manage the entire post-sales lifecycle, from onboarding and training to identifying expansion opportunities. By gathering granular feedback, you will play a critical role in informing our product team about the real-world needs of the world's most demanding professionals.

About You

  • 3+ years of experience in Customer Success, Account Management, or Consulting, preferably within SaaS or professional services.

  • A deep understanding of how consultants and strategy professionals work - you speak their language and anticipate their pain points.

  • Strong project management skills and the ability to navigate complex corporate hierarchies to drive adoption.

  • Data-driven mindset; you use usage metrics to prove ROI to stakeholders.

  • Excited by the challenge of defining the "Customer Success" playbook at an early-stage AI startup.

What We Can Offer

  • Compensation: Competitive (DOE) + equity.

  • Development: salary top-up allocated for professional growth, including specialized AI or industry training.

  • Impact: A seat at the table to influence product direction based on your direct relationship with users.

  • Tech: New Mac or Windows laptop and all the tools you need to succeed.

How to Apply

We’d love to see how you think. Send us your LinkedIn and a short email outlining your approach to driving adoption in professional services. Our team will respond within 48 hours.

Apply